咨询入门系列（5）：咨询案例分析 A[1].T. Kearney3

Firm:A.T.KearneyCaseNumber:Casesetup(factsofferedbyinterviewer):YourclientisaU.S.basedoilrefineryTherefineryhasasinglelocationandisasmalltomedium-sizedrefineryYourclient,althoughprofitable,believesitislaggingbehindthecompetitionandcouldimproveYouarebroughtinaspartofajointconsultant-clientteamthatwillreviewoveralloperationsandmakerecommendationsonwaystoimprovethebottomlineYouhavebeenassignedtoworkwiththemaintenancedivisionThemaintenancedepartment’sprimaryobjectiveistopreventequipmentfailureandtorepairequipmentwhenitdoesfailUnderstandingofitsorganizationisimportant.Itconsistsofthreeprimaryareas:nineassetsareas,onecentralmaintenanceareaandonegroupofcontractors.Thefirsttwoareasareemployeesoftheclient,thethirdanexternalsourceoflabor.Anassetisaphysicalareaoftheplantthatcontainsvariouspiecesofequipment(pumps,heatexchangers,etc.).Therearenineassets.EachassethasaMaintenanceSupervisorwhoisresponsibleforallmaintenancetobeperformedinhis/herasset.WorkingfortheMaintenanceSupervisorineachassetis,onaverage,eleven“craftsmen”.Thecraftsmenaretheactualworkersthatperformthemaintenance.Thecraftsmenareunionizedanddivideintotwelvedifferentcraftdesignations(e.g.electricians,pipefitters,welders,etc.).Eachcraftdesignationhasadefinedsetofskillstheyarequalifiedtoperform.Theyarenotallowedtoperformskillsoutsideoftheirdef...