工作中的AI：亦敌亦友（英）-22页

JUNE2024AIatWork:FriendandFoeSurveyparameters13,102respondents33%33%34%RoleinthecompanyCompanyrevenuesIndustryoverviewNumberofrespondentsbymarketFrontlineemployees1ManagersSource:AIatWork(2024),n=13,102.Note:TMT=technology,media,andtelecommunications.1Individualcontributors,withoutmanagerialresponsibility.2WereceivedresponsesintheMiddleEastfromKuwait,Qatar,SaudiArabia,andtheUAE.Leaders65+18–2425–3435–4445–5455–64>$5B<$500M$500M–<$1B$1B–<$2B$2B–<$5BHealthcareManufacturingConsumerPublicsectorTMTEnergyFinancialinstitutionsOther9%11%12%16%22%24%3%2%23%17%26%25%8%Agesplit10%23%42%20%2%3%Australia1,011UK1,200Brazil1,004France1,013Germany1,002India1,199Italy1,011Japan1,000MiddleEast21,000Spain1,022US1,193Belgium296Netherlands400Nigeria250SouthAfrica501FivekeyfindingsTheAIParadox.WorkerconfidenceinGenAIhasgrownsince2023(up16percentagepointsto42%).Sohasfearofjobloss(up6percentagepointsto42%).AGapinConfidence.Frontlineemployees(33%)arelessconfidentaboutGenAIthanmanagers(41%)andleaders(50%).AndaGapinTraining.Frontlineemployees(28%)arefarlesslikelythanleaders(50%)tohavereceivedtraininginhowAIwillaffecttheirjob.North-SouthDivide.TheGlobalSouthismoreconfidentaboutGenAIthantheGlobalNorth.InIndia,54%ofrespondentsareconfident,comparedwith34%intheUS.BeyondProductivity.MostGenAIusers(58%)aresavingatleastfivehoursaweekwi...