2020年度跨境电商消费投诉数据与典型案例报告

1目录一、榜单数据.............................................................................................3二、整体数据.............................................................................................5（一）投诉问题类型分布.........................................................................................................5（二）投诉用户性别、金额分布.............................................................................................6（三）投诉地区分布.................................................................................................................8三、主要平台数据与案例.........................................................................8（一）“寺库”.........................................................................................................................8（二）“亚马逊中国”...........................................................................................................14（三）“海豚家”...................................................................................................................19（四）“考拉海购”...............................................................................................................24（五）“全民海淘”...........................................................................................