世界银行-爱沙尼亚——公共服务状况：公职人员调查的证据：实证研究的主要发现（英）-2024.4-38页

PublicDisclosureAuthorizedReportNo:AUS0003358PublicDisclosureAuthorized.PublicDisclosureAuthorizedEstoniaStateofthepublicservice:EvidencefromaPublicDisclosureAuthorizedSurveyofPublicOfficialsKeyfindingsfromanempiricalstudy.March2024DIMEandGovernanceGlobalPracticeBureaucracyLabTheworkunderlyingthisreportwasfinancedbytheEUincollaborationwiththeEC'sDGREGIO.AcronymsBLBureaucracyLab(WorldBank)ECEuropeanCommissionLGLocalGovernmentMoFEstonianMinistryofFinanceNGONon-GovernmentalOrganizationQVSRQuadraticVotingforSurveyResearchRCTRandomizedControlTrialWBWorldBankContentsAcknowledgements......................................................................................................................................iiiExecutivesummary.......................................................................................................................................1Chapter1:ServicedeliveryacrosslocalgovernmentsinEstonia.................................................................5Chapter2:Conceptualframeworkandempiricalapproach........................................................................6Chapter3:Mainfindings...............................................................................................................................93.1Attitudesofpublicofficials.........................................