Capgemini-生成人工智能是酒店客户体验的游戏规则改变者（英）-2024-8页

GENERATIVEAIISAGAME-CHANGERFORHOSPITALITYCX02GenerativeAIheraldsaintelligence–andhospitalitycompaniesareexploringneweraofhospitalitybywaystoembracethisgame-changingtechnology.helpingcompaniescraftmorepersonalandseamlessWhilegenerativeAIhasgainedprominencethroughexperiencesfortravelerspubliclyavailableapplicationssuchasChatGPT,newandguests.enterprise-classsolutionsarereadytohelporganizationsleveragetheircustomerdatalikeneverbefore.ThisThehospitalitybusinessisallaboutcreatingexcellentwilldrivebetter,morepersonalizedexperiencesforandmemorablecustomerexperiences.Hotelswanttoguests,resultinginstrongerbrandloyaltyandmorelearntheirguests’habitsandpreferencessotheycanrepeatbusiness.createlastingexperiencesfromthetimetheyplantheirvisit,throughthedurationofastay,andbeyond.Now,Thistechnology’shugepotentialmeanseveryhospitalitygenerativeAIispoisedtotransformthosecustomercompanylookingforcompetitiveadvantageswillbeexperiencesthroughitsabilitytolearn,adapt,andexploringgenerativeAIandtestingitspotentialusecollaborateinwaysthatwereoncereservedforhumancases.Thewinnerswillbetheenterprisesthatactquicklytoestablishtheirleadershipinthisneweraofhyper-personalizedcustomerexperience(CX).ENHANCINGCompaniescanapplygenerativeAI’scapabilitiesactingasareal-timetranslatortoremoveGUESTacrossthecustomerlifecycleandCapgeminihaspotentialc...