2023年零售业消费者退货报告（英）-6页

2023ConsumerReturnsintheRetailIndustryExecutiveSummary•Theapproachtothe2023ConsumerReturnsintheRetailIndustryreportisslightlydifferentthanyearspast.TheNationalRetailFederation(NRF)haspartneredwithApprissRetailtopairitscustomers’returnsdatawithNRFsurveyresponses.ApprissRetail’scustomersinclude60ofthetop100retailersintheUnitedStates.•Thisyear,thereportisalsomoregranular,illustratingtheimpactonlinesaleshaveonsalesandreturns.•Totalreturnsfortheretailindustryamountedto$743billioninmerchandisein2023.•Thetotalreturnsrateasapercentageofsalesfor2023is14.5%.•Thepercentageofabuseandfraudimpactingtotalreturnsin2023is13.7%.•Thetotalamountofdollarslosttoreturnsabuseandfraudin2023is$101billion.SummaryofReturnsandReturnFraudNRF2023U.S.RetailIndustrySales(In-StoreandOnline)100.0%$5,130,000,000,000TotalIn-storeSales72.6%$3,724,380,000,000TotalOnlineSales27.4%$1,405,620,000,000TotalAmountofRetailReturns14.5%$743,850,000,000TotalamountofFraudulentandAbusiveReturns13.7%$101,907,450,000In-storereturnsasa%ofsalesinclusiveofBORIS13.3%$495,342,540,000In-Storereturnsasa%ofsalesexcludingBORIS10.02%$373,182,876,000Totalamountofretailreturnsfromonlinesales17.6%$247,670,244,000PercentageofonlinereturnsthatareBORIS49.7%$123,092,111,268Source:ApprissRetailandNRFData.AggregatedApprissRetaildata.2ConsumerReturnsintheRetailIndustry2023...